Warranty Policy

At Opulent Living, we take pride in offering furniture designed with quality, craftsmanship, and lasting appeal in mind. Our warranty policy is intended to provide reassurance and clarity around the cover available on eligible products.

Product-Specific Warranty Coverage

Warranty periods and coverage may vary depending on the product, materials, construction, and intended use. Where applicable, the specific warranty for each item will be shown on the relevant product page or provided within the product documentation.
Examples of warranty coverage may include separate periods for:
  • Frames or structural components
  • Mechanisms or moving parts
  • Upholstery, fabric, or leather
  • Manufacturing workmanship
  • Finishes or surface materials

What the Warranty Covers

Our warranty covers manufacturing defects in materials or workmanship that arise under normal domestic use during the stated warranty period.

What the Warranty Does Not Cover

The warranty does not cover:
  • Normal wear and tear
  • Natural variations in wood, leather, stone, or fabric
  • Changes in colour, grain, texture, or finish over time
  • Damage caused by misuse, neglect, improper assembly, or improper care
  • Accidental damage, staining, or impact damage
  • Commercial or non-domestic use unless expressly stated
  • Damage resulting from failure to follow care or assembly instructions

Warranty Claims

To make a warranty claim, please contact our customer care team with:
  • Your order number
  • A description of the issue
  • Clear photographs of the product and the affected area
  • Any relevant supporting information
We may request additional details where needed to assess the claim fairly and efficiently.

Remedies

Where a valid warranty claim is accepted, we may, at our discretion, offer one of the following remedies:
  • Repair
  • Replacement
  • Replacement part
  • Partial or full refund where appropriate

Important Information

This warranty is provided in addition to your statutory rights. Nothing in this policy affects your legal rights under applicable consumer law.
If you are unsure about the warranty applicable to a particular item, please contact us before placing your order and we will be happy to assist.